Shipping Policy

All parcels are delivered by courier service. Store pick up is not available.
If the dispatch day falls on Public Holidays, Saturday or Sunday, dispatch will be on the next working day.
All transit time are subject to courier transport conditions and volume of parcels traffic.
If we are unable to meet the estimated delivery date, we shall not be liable for any losses, liabilities, costs, damages, charges or expenses arising out of the late delivery.
We are not responsible for wrong or undeliverable addresses.
In case the courier service returned the parcel due to wrong address, we will contact buyer immediately through phone or email. Shipping fees are payable by buyer for re-delivery. The order is considered complete if there is no reply at all for 7 days. After 7 days, re-delivery is applicable depending on stock availability or refund will be issued should stock went out.

When will I receive my order?

After your order is verified and payment has been cleared , we will ship out your order within the following time frame:

2- 3 working days (Except Sundays and Public Holidays)

Standard Delivery charges :-

Pets.cy charges a flat 4.5 euro shipping/delivery rate per order for deliveries to the whole of Cyprus, for orders up to 99 euro
Order of 99 euro and above will be eligible for **FREE Shipping

Can I cancel my order after order has been shipped?

Unfortunately we are unable to accommodate to your request for cancellation once the item has been shipped.

Pet Shop Cyprus