We would want you to be fully satisfied with every product that you purchase from our online store. It’s OK if you choose a wrong product.

You are eligible for return request, with choices of exchange with same product or refund in the form of online credit which located at “Store Credit” with the following conditions:

Exchange

• Exchange will be sent once the return is received.
• Customer bears the return and re-delivery shipping costs.

Refund

• Full refund except the initial shipping costs will be issued upon receiving the product/s.
• Refunds will be processed to method of payment given by customer within 7 business days.
• Processing fees will be deducted should it occurred during the refund.
• The customer bears the return shipping costs.

Defective / Wrong product/s

• In any rare case, a product/s is defective or wrongly sent, we will bear all the shipping costs.
• For a defective or totally wrong product/s, a new shipment will be sent upon receiving the proof of the returned product/s.
• If it is a right product/s with missing parts only, the parts will be shipped after contacting us.

Returned product/s exemption

Product/s that are exempt from being returned.

We cannot refund open bags of food or treats of any kind. Therefore, please ensure that you make your purchase selections carefully. 

Sometimes your pet just doesn’t like the new food you have purchased for them. Maybe it causes them to have an upset tummy, or they simply turn their nose up to it. Sorry No Refund/Return for this case.

• Opened medication or vitamins
• Used Sanitary product/s
• Used grooming tools
• Opened / Used Toys